Privacy Policy

This Privacy Policy describes the policies and procedures of Easyhowz Technology and Services regarding the collection, use, and disclosure of your information when you use the QtWaiter mobile application, the QtMenu customer-facing digital menu platform, and the associated web-based Admin Dashboard (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. This policy is primarily directed at the **Restaurant Client** (the legal entity subscribing to the Service) and their authorized staff (QtWaiter users) and customers (QtMenu users).

A. Client & Staff Data (QtWaiter & Admin Dashboard)

• **Account Data:** Restaurant Name, Restaurant ID, Email Address, Billing Information. **Purpose:** Service provision, billing, and communication.
• **Staff Credentials:** Unique Staff ID, Hashed Passwords. **Purpose:** Secure access to the QtWaiter app for ordering and table management.
• **Performance Data:** Waiter-specific sales figures, average order time, table turnover statistics. **Purpose:** App Functionality, internal business analytics for the Restaurant Client.
• **Device Data:** Device type, operating system, unique device identifiers (non-personal). **Purpose:** Performance Monitoring, Crash Reporting, and Diagnostics.

B. Customer Data (QtMenu)

• **Order Details:** Items ordered, order time, table number. **Purpose:** Core Service Functionality (placing and fulfilling the food order).
• **No Personal Identifiers:** The QtMenu platform is designed to be anonymous. We do not require or collect the customer's name, email, phone number, or precise location data.
• **Usage Data:** Aggregated, anonymous data on menu views and navigation. **Purpose:** Service Improvement and Menu Optimization for the Restaurant Client.

We use the information collected for the following purposes:

• **To Provide and Maintain the Service:** Processing orders, managing table status, and facilitating communication between the floor and the kitchen.
• **To Manage Client Accounts:** Handling subscriptions, invoices, and technical support requests.
• **For Security:** Identifying and preventing fraud, unauthorized access, and debugging.
• **For Diagnostics and Improvement:** Analyzing crash reports and usage patterns (anonymized where possible) to enhance app stability and features.

We do not sell personal data to third parties. We do not use any data collected for targeted advertising or marketing outside of the Service itself.

We may share your information only in the following situations:

• **With Service Providers:** We use third-party companies (e.g., cloud hosting providers, crash reporting services like Sentry/Firebase) to facilitate the Service. These parties are obligated to use the data only for the tasks delegated to them.
• **For Business Transfers:** In the event of a merger or acquisition, client data may be transferred to the acquiring entity.
• **Legal Compliance:** If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

• **Retention:** We retain client and order data for as long as the Restaurant Client maintains an active subscription or as needed to comply with legal obligations.
• **Data Deletion Request:** The Restaurant Client may contact us at any time to request the deletion of their account and all associated personal data. Upon such a request, we will initiate the deletion process within 30 days, retaining only necessary financial records as required by law.

If you have any questions about this Privacy Policy or our data practices, please contact us: